Privacy Policy

What we collect

• Email address — to grant the free minute allowance and to bind / restore your paid minute balance. We do not operate a password account in v1. We do not send marketing email from this product.
• Uploaded media or subtitle files — processed on our servers, then deleted within 1 hour.
• Job metadata — language pair, billed minutes, timestamps, provider route labels, and coarse client IP used only for free-tier abuse limits and rate limiting.

We do not collect or store payment card details. When checkout is enabled, payments are processed by Waffo (Waffo.com Limited) as merchant of record under Waffo’s own privacy policy.

How we use your email

• Issue the free minute allowance (10 minutes, one-time per email).
• Bind, look up, and restore your paid minute balance after checkout.

We do not sell your email or other personal data to third parties.

Processors (ASR and translation)

Depending on server configuration, transcription may use local Whisper (faster-whisper) on our machine and/or a hosted ASR API (e.g. DeepInfra). Translation may use Cloudflare Workers AI, an optional unofficial web translate endpoint, and/or a hosted LLM API (e.g. DeepInfra). Those providers process the audio or text needed to return results under their own terms. API keys stay in server environment variables and are never logged. Subtitle text is not written to application logs.

Analytics and cookies

We may use self-hosted analytics (e.g. Umami) without advertising cookies. We do not run third-party ad trackers that follow you across sites.

Retention

Source files, intermediates, and result downloads are deleted within 1 hour after processing. Wallet and order records are kept while needed to provide remaining minutes and for accounting or dispute handling. Short-lived server logs may be kept longer for security.

Contact

Privacy requests: contact@clioos.com (from the email you used with the product when possible).